Returns & Exchanges

At Lumber Liquidators, we want you to be completely satisfied with your flooring purchase. If you have leftover product or have changed your mind, you can return unopened, resalable items within 90 days of receipt with a valid proof of purchase.

1

Verify Eligibility

Ensure your flooring planks or accessories are in their original, unopened packaging and were purchased within the last 90 days.

2

Locate Documentation

Gather your original sales receipt or order confirmation email to facilitate a faster refund process at your local store or online.

3

Choose Return Method

Bring your items to any Lumber Liquidators retail location for an immediate exchange or refund, or contact customer service to arrange for a freight return.

4

Receive Refund

Once the product is inspected and verified, your refund will be processed back to the original payment method, excluding any applicable restocking or shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing